Privacy Policy

Our Commitment to Privacy

Medal Nursing Care is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

As a healthcare provider, we collect and maintain personal and health information necessary to provide quality nursing care services, including:

• Personal identification information
• Contact details
• Health and medical information
• DVA and healthcare provider details
• Service delivery records

How We Use Your Information

We use your information to:

• Provide nursing care services
• Communicate with you and your healthcare providers (including DVA, GPs, and specialists)
• Maintain accurate health records
• Meet our legal and regulatory obligations
• Improve our services

Information Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Lodge a complaint about how we handle your information
• Request information about how we collect, use, and disclose your information

Contact Us

If you have any questions or concerns about our privacy practices, or would like to exercise your privacy rights, please contact us: